Call Forwarding is one of the most used features on Private Branch Exchange (PBX). When a call arrives on a number that is not available to take the call, this feature routes the call to another number, set by the user. There are many unavoidable circumstances because of which any number may not be able to receive the incoming calls, but Call Forwarding makes sure that you still get those calls.
Call Blast is a powerful telecommunication technique and one of our top PBX features which allows businesses to contact thousands of customers simultaneously and broadcast a pre-recorded message. Call Blast stands as a potent telecommunication technique, ranking among our premier PBX features. It empowers businesses to simultaneously reach thousands of customers, broadcasting pre-recorded messages. Simply specify the message for broadcast and the contact numbers to be dialed, and let our Hosted PBX system handle the rest with ease.
In a bustling business environment, phone lines are frequently occupied, increasing the likelihood that multiple callers are trying to connect with you simultaneously. Traditional business phones often signal a busy line with an engaged tone or announcement, potentially leading callers to assume their call cannot be completed. This results in missed call notifications unless you opt for additional alert services. Consequently, your business may miss out on valuable opportunities. However, this scenario changes with the inclusion of call waiting.
A conference call is a special phone call with multiple participants that speak to each other over a VoIP phone line. Conference calling has become a staple of modern business phone systems. Using Voice over Internet Protocol (VoIP) technology, callers can dial into the meeting with their mobile phone, landline, or computer. For enhanced security, moderators often set their conference bridge to require a passcode to join the meeting. VoIP conference call benefits, Host up to 200 participants in a conference room and Moderate calls easily with powerful conference call controls
Call barging is a powerful feature that allows supervisors to monitor and join live calls between agents and customers. This tool is essential for improving customer service, providing real-time assistance, and training new agents.