Most of the businesses continue to lose clients because of their struggle with huge number of incoming calls. At the same time, many businesses, who adopted the Advanced Automatic Call Distribution (ACD) from The Real PBX, are managing their clients with ease and they are even gaining the clients that other are losing.
Keeping the customer on hold is not an appreciable practice. A number of surveys have shown that no caller likes to stay on hold and being on hold is embraces a negativity towards the business. But keeping the customer on hold is inevitable on many instances. Heavy call flow, processing a request, discussion with a supervisor, etc. are only a few reason for which the operator might have to put your important customer on hold.
Virtual PBX system intends to simplify and accelerate the connectivity between the employees of your business. ‘Dial by Name’ and ‘Dial by Extension’ are two features of Business Phone service by The Real PBX, which assure that calling between the employees really fast. Available with various customization options for the choice of dialing, these features can dial to the desired party without much of effort and that too in lesser time than the usual phone dialing.
Telephone calls have made our lives simpler and hassle-free. But there are some moments when the same phone service turns into a disturbance and blockage in productivity. In those moments, users want to stay away from the phone, but hardly find any escape. Do Not Disturb is a feature available with the Hosted PBX service of The Real PBX that allows the users to disable the incoming call on their extension. With this feature, no any call will be able to reach the extension and the user can concentrate on the other tasks without telephonic disturbances. The calls received during the “Do Not Disturb” period can either be sent to the voicemail or to other extensions.
With the traditional PBX, one extension can keep only one call on wait, while the other call is in progress. More incoming calls cannot be entertained. Your business might survive this sometimes. But this situation can be the business-killer during the rush hours. When the call flow is at its peak, every missed and untracked call is a customer that you are losing. Thus, the traditional PBX services are likely to cost you a huge loss; unless you hire more operators and install additional extensions for them. That itself is a very costly affair. Isn’t?