Dialer Solution

Diversify offers you a complete call center solution over the cloud. Add agents for different departments and you are ready to smartly route your business calls for faster business growth.

Diversify offers In-Bound and Out-Bound calls using multiple telephony operators so that businesses don’t have to face down times. Diversify's call center solution offers a very intuitive and easy to use Web panel which offers a number of features.

  • Diversify is scalable best suiting your needs. It can be customized around your business model.s

Features Of Diversify’s Dialer Solution


Call Recording

Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.


Smart Call Routing

Route calls to specific departments intelligently so that your customers have a flawless call experience.


IVR Solution

Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.


SMS Alerts

Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.


Welcome Greeting

Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.


In Call Transfer

Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.


CRM Integration

Integrate Diversify with any of your existing CRM for a fluent experience in handling your calls and managing your business.


Sticky Agent

Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.


Live Call Tracking

Diversify Solution offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.


Parallel Ringing

Let all your agents receive calls concurrently Agent whosoever is free can get in touch with the customer and never miss a lead.



Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.


Set Business Timings

Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.