Features Of Diversify’s Dialer Solution
Record all the business calls
received or answered. Use the
recordings to improve the quality of your service or for future reference.
Route calls to specific
departments intelligently so that your customers have a flawless call experience.
Smart IVR Solution interacts
with customers and re-route
calls intelligently to the required departments.
Customized SMS alerts for
call end SMS. Lets you reach
customers even after the call
has finished.
Greet your callers with a
message when they call your help desk. Customize the greeting for new caller or an existing caller.
Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.
Integrate Diversify with any of
your existing CRM for a fluent
experience in handling your calls and managing your business.
Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.
Diversify Solution offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.
Let all your agents receive calls concurrently Agent whosoever is
free can get in touch with the
customer and never miss a lead.
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.
Receive Calls only in your
business hours and working days,
take Voicemails on rest of the days so that no lead is missed.
