Unified Voice Solutions is the integration of practically all real time communication services with the purpose of making communication more efficient. Unified Communications services include telephony, instant messaging, presence information and unified messaging (email, fax, SMS). As shown on the graphic below, Unified Communications unifies even the different core technologies, as telephony can be further divided into Voice over IP (internet telephony) or via classical PTSN telephony using analog and ISDN.

Practically every communication device available can be used for Unified communication. That includes PCs, Macs, Tablets, IP phones, smart phones and traditional phones, as well as software, used in the Unified Communications infrastructure. The software integrated in your Unified Communications environment can be anything from an exchange server, a CRM or an ERP system.